Customer Service Mistakes You can Learn From and Avoid

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A Collection of Web Pages About Customer Service Mistakes To Avoid

Worst Customer Service Mistakes & What They Cost Your Business, Part 2 | BizMetrics Inc.

We’ve covered a number of reasons in this series why customer service is an important way to differentiate in today’s competitive marketplace.

Having satisfied customers makes for a strong business foundation, helping boost profits and growth in your business.

Find out how we can help develop an effective CRM strategy for your business…More at http://bizmetrics.ca

Top 10 Customer Service Mistakes | Slideshow | AllBusiness.com

Unfortunately, far too many business owners make the same customer service mistakes over and over again, sending their customers into the arms of their competitors.

Here are 10 simple but effective ways for small business owners to turn angry, frustrated, or dissatisfied customers into happy customers — who come back for more…More at http://allbusiness.com

The 5 Worst Customer Service Mistakes | OPEN Forum

There’s an art to keeping customers happy. Rely too much on the science and your profits will suffer.

More than any other department in a business, customer service is subject to a slew of competing priorities and pressures.

Control costs and making customers happy. Uphold policy while being a customer advocate…More at http://americanexpress.com

The 7 worst customer service mistakes ever | Customer Experience Insight

You’d think the fear of negative YouTube exposure would scare most organizations into giving better service. Not so much.

Of course, not every organization can be at the top of the customer experience pyramid – such as Ritz-Carlton, where they are “ladies and gentlemen serving ladies and gentlemen” — or the bottom — such as Comcast, which has been caught on camera and exposed on YouTube more than once….More at http://customerexperienceinsight.com

25 Worst Customer Service Mistakes and What They Cost You!

What makes a support experience bad? Simply put, it’s when things start to get difficult for the customer. It’s difficulty of reaching a support agent, limiting support options or making customers wait too long for an answer.

It could also mean not solving the customer’s problem at all.

Here are 25 customer service beliefs, habits and traditions that wreak havoc on your business…More at http://slideshare.net

Five of the worst customer service mistakes you can make – SmartCompany

Tailoring a customer’s experience is important. So here are the five worst mistakes made in the context of customer service.

The notion of a customer dates back centuries. The origin of the expression is ‘habitual practice’, and in The Middle Ages it meant a person or business with whom one has regular dealings. By 1830, it signified ‘made to order’ (hence the notion of ‘customise’).

Tailoring a customer’s experience both during and after a transaction is important, as there is so much competition (and this is only increasing)…More at http://smartcompany.com.au

3 Major Customer Service Mistakes and How to Fix Them

We all commit customer service mistakes. The important thing is to notice them, and take steps to rectify them. Here are three missteps to watch out for.

We all make customer service mistakes.

Errors are an expected part of every endeavor. However, remaining blind to the faults of your customer service strategy can mean a real hit for customer satisfaction, customer retention, and thereby for your business’ success.

This article will look at three major customer service mistakes common to many businesses, and explain how to avoid them…More at http://aircall.io

5 Key Customer Service Mistakes You Need to Avoid

Good customer service is critical to the success of any business. Learn five common mistakes that many brands make and how to avoid them.

Customer service is the backbone of a successful business.

It could be the difference between good reviews and repeat customers, and word getting around about negative customer experiences and people avoiding your business altogether…More at http://businessnewsdaily.com

7 Customer Service Mistakes (And How to Avoid Them) – Salesforce Blog

Smart companies understand the importance of customer service.

They know that great customer service is a key driver of customer retention and loyalty, which results in greater profitability.

Smart companies take customer service seriously…More at http://salesforce.com

15 Customer Service Tips to Never Forget

The best customer service tips can only come from world-class teams. Here are 15 tips for delighting your customers.

Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them.

When customer service is given the credence it deserves, only then do companies get to see what “word of mouth” is all about…More at http://helpscout.net

Top Customer Service Complaints

Americans’ Top Customer Service Complaints – Consumer Reports

Consumer Reports reveals the top customer service complaints and how to improve the outcome.

Like many Americans, Judy Sharum had a customer service meltdown last year.

Fed up with overpaying for a landline phone and Internet service from AT&T, Sharum signed up for the company’s U-Verse triple-play package.

It seemed like a great deal…More at http://consumerreports.org

Top 10 Customer Complaints Have About Your Customer Service

Customer expectations are high, and they have no problem going somewhere else. Here’s how to handle the top ten customer complaints about customer service.

Customers today have higher expectations than ever. They have the power to make their wishes felt, too. Customer complaints reach twice as many people as customer compliments…More at http://blog.playvox.com

The top 10 customer complaints

We’ve all heard the saying ‘The customer knows best’. So while some companies may take these complaints with a pinch of salt, we don’t.

After all, a happy customer = a happy business.

1. Automated telephone systems

‘Press 1 for this’, ‘press 3 for that’ – the customer’s annoyed and confused before they’ve even managed to speak to someone. Don’t rely on a machine – talk to your customers.

2. Passing the buck…More at http://investorincustomers.com

7 Complaints Websites Trending in 2015 – Christine James – Medium

Businesses are still treating customers poorly and shrinking profit margins means corporations are constantly looking for ways to save.

Customer service is critical to a companies success, but tragically is usually the first to suffer.

Luckily for customers there is a way to voice your frustrations online. All it takes is a reliable internet connection, a keyboard, and a decent complaints website…More at http://medium.com

5 common customer service complaints and how to fix them | Retail Customer Experience

Swati Kungwani, business analyst and content manager at iTouchVision, explains why retailers need to pay attention to issues faced by customers and ensure timely responsive actions.

A retail business can never be immune from complaints. If you want customers, complaints are complimentary…More at http://retailcustomerexperience.com

What Not To Do In Customer Service

10 Do’s and Don’ts of Excellent Customer Service | Provide Support

Follow this short list of customer service do’s and dont’s to ensure you perform your job professionally and serve your customers right.

These days, the phrases “go above and beyond for the best customer service experience”, “the customer is always right” and “the customer is king” have become one of the most cliched and repeated in marketing…More at http://providesupport.com

What Not to Do In Customer Service – business.com

89% of customers defect to competition after experiencing poor customer service. Read what businesses should never do to customers.

A consumer impact report states that 89 percent of customers defect to competition after experiencing poor customer service.

This is a clear indication that customer service is of paramount importance when it comes to account retention, and not the product quality or the price…More at http://business.com

11 Deadly Customer Service Phrases to Avoid

Gone are the days where customer transactions only transpire in person or over the phone.

These days, the modern customer expects help on their terms — whether that be via social media or a messaging app, during standard work hours or in the middle of the night.

And they expect that help to be just that … helpful. They want the person on the other end of the line (or screen, or app) to get to the root of the problem fast, and provide a solution even faster…More at http://blog.hubspot.com

16 Customer Service Skills Every Employee Needs

There are 16 customer service skills that every employee must master if they are forward-facing with customers.

There are certain customer service skills that every employee must master if they are forward-facing with customers…More at http://helpscout.net

15 things you should never do with customers | Customer Experience Insight

You’ve seen — and probably avoided — all the things you should never say to customers. Now it’s time to add to your “what to avoid” list some things you could do that would ruin the customer experience and likely kill the relationship.

Whether you’re a salesperson, account executive, marketing strategist, service representative or customer experience professional, you have and will have direct contact with customers…More at http://customerexperienceinsight.com

Customer Service Reviews: What to do and what not to do – Salesforce.com – Salesforce.com

Unfortunately, many businesses don’t quite understand what skills go into good customer service.

Some businesses tend to look at customer service as a single, nebulous objective—one that is somehow self-contained and complete in itself.

The reality of the situation is that effective customer service is made up of a number of useful skills….More at http://salesforce.com

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