A computer repair business allows you to use the technical skills you already have to help others.
If just about everyone is going to own a computer, just about everyone is going to need the help of a computer repair business at some point.
Like auto repair, just about everyone needs the help of a computer repair business at some point. What many technically-minded folks may not realize is that with even just a little bit of practice, they can make real money doing tasks they might consider mundane.
Your knowledge is a commodity
For instance, installing RAM in a computer is one of the most commonly performed repair and maintenance issues. It also happens to be just about the easiest things most computer repair technicians do in any given day. However, if your customers are afraid to even open the box up, such a procedure is about as simple as flying a commercial jet to them.
Even if the repair is as simple as turning the monitor on, you're the person who knew to do it. If everyone knew what to do, there'd be no need for computer repair business ventures.
Building Troubleshooting skills
That doesn't mean there won't be challenging problems when you start up a computer repair business. One of the most vexing problems with computer repair are intermittent failures. Such repairs can eat up a lot of time that you may not be able to bill for. Having a “burn-in” bench allows you to monitor several computers at a time, while you wait for them to fail. Get to know plenty of common programs so you can tell if they're running correctly or not.
You also need to have a good idea as to what your limitations are. Don't just guess. Make sure before you offer troubleshooting service that you're able to do so in a reasonable amount of time, otherwise you'll spend many hours working “off the clock.”
Also, this can help you avoid installing unnecessary parts to fix a software problem. Keeping a basic testing hard-drive around will help you pinpoint software issues that mimic hardware problems.
Software vs. hardware
Before you put out your shingle, you'll need to decide just what type of computer repair you're going to focus on. Home PC repair can be quite lucrative, especially in areas that aren't already served by a service that makes house calls.
On the other hand, you may prefer to specialize in a very specific type of network management or a hardware niche. You may want to market yourself as a virus remover or someone who teaches newbies how to navigate the Internet.
Pick a niche and fill it completely. If you offer a specific type of database support, be sure you are able to offer every possible service related to that type of database software. The same is true of hardware service. If you install RAM, you might as well sell it, too.
Getting business
Even though the requirements to start up a basic computer repair business are minimal, you'll need to cultivate a steady stream of business. Ads are almost always too expensive when starting out. This can be avoided with some creativity on your part.
Making face-to-face contacts and getting comfortable promoting yourself to strangers is the key. Even professionals who've been in the business for many years routinely spend 5-10 hours per week on marketing.
Protect yourself with a good contract
A work order is a type of contract that spells out the terms by which your computer repair business will conduct itself. Make sure it's clear what you are and aren't responsible for and have the customer sign the work order when leaving a computer with you.
Data losses are the most common complaint. Data recovery isn't often possible damaged hard drives. Be sure you encourage your customers to back up their data before bringing the machine in or arranging an appointment with you.
Returning damaged parts with the repaired machine is a good way to let your customers know that you're confident that parts you've deemed to be bad really are. It's not uncommon for unscrupulous computer repair shops to take advantage of others in the computer repair business, so setting yourself apart as someone with integrity is very important important.
Keep up with technology
Even if you know the current state of the computer repair business, you won't in a few months unless you are in the habit of learning. Make sure you spend time each week keeping up with the latest industry news.
It is not uncommon for new computer repair techs to start up in their spare time while building a customer base. A successful computer repair business can start very small and grow from there.
Minimum Start Up Cost |
$500-1,000 with an additional $3,000 in reserve for parts purchases. |
Minimum Start up Equipment |
Basic hand-tools, computer with broadband connection, informational website, printer, basic cables and adapters, business cards, business license and taxes, extra hard-drives and testing RAM |
Optional or Advanced Equipment |
Interactive website, telephone directory advertising, printed repair tags, company vehicle, specialty diagnostic equipment |
Associations |
The National Association of Computer Repair Business Owners |
Courses |
Both small business courses and basic electronics classes are useful though, not required. Most manufacturers require special training for certified warranty repair or referral status. |
Reference Sites |
Starting a PC Repair Business
Computer Repair
How do I set up a computer repair business ?
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Important Point To Keep In Mind
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