e-Mail Replies Tips
 Have you ever wondered why it takes so long to get an answer to an e-Mail? Don't people and companies want my business?
(LOL) I asked myself, is it because I am accessing information from around the world? Or, is it the process of splitting and reassembling the data that is creating an overload?
So, I tested the system by sending an e-Mail to myself; click and send... It came right back to my inbox. It's not the system that is slow, it's the people who are doing the replying.
It's common to get a reply 2-3 weeks after sending an e-Mail. What does this tell you about the person, or the company? Would you want to work with a company that doesn't seem to care?
e-Mail is one of the greatest benefits of the Internet. Either reply to inquiries in a timely manner or remove your e-Mail address from your website, business cards, and the company letterhead because it will result in the same thing; you will lose a lead/customer just as easily by not answering their e-Mails as you would by removing your contact information.In today's fast paced world we expect things to work quickly. Professionalism is emphasized by prompt and accurate replies to
e-Mail. On average it takes only a minute or two in order to write a simple response, and hit reply. If you have thirty e-Mails in the inbox it would only take approximately 30 minutes if the replies are simple.
What Will Be Accomplished By Answering e-Mail Promptly?
1. It will get you into the habit of keeping your business relations current and active.
2. Many e-Mail requests are similar. If you track the requests of your customers you will gain a clearer picture of your customer base and you will know where to target your effort.
I can hear your objections "But, I don't have the time each day to read and answer a bunch of
e-Mails." All I can say is, if you want to build a business and make money, you have to make time to answer the e-Mails. If you want to keep the customer, replying within a maximum of 48 hours is what you should do, though replying within a few hours is preferred.
Tips To Maximize Efficiency
 1. Use an auto responder. It is an automatic program that will send out a response as soon as the e-Mail is received. It may be a simple message informing the sender that their request has been received.
2. Prepare templates of Frequently Asked Questions. By tracking the types of requests you receive, you will find that many customer requests are similar to each other. You can put together some pre-written e-Mails that will save you time when you reply.
3. Categorize the e-Mails. Set up individual e-Mail addresses to organize the requests. You can create a different e-Mail address for each department.
Examples:
info@yourbusiness.com
support@yourbusiness.com
billing@yourcompany.com
affiliates@yourbusiness.com
4. Set up the e-Mail accounts to automatically sort and place each account into a separate folder. This will keep the correspondence organized and it will help you to stay focused in each department.
The invention of the Internet and e-Mail is a blessing to mankind. Use it to increase your business, make more money, and keep your business relations active.
That's The Way I See It!
Acey Gaspard
A Touch of Business.com
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